Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the Signature platform, website at signature.rent, and related services (collectively, the “Service”) operated by Signature (“we,” “us,” or “our”), a company based in Arizona.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

Signature is a conversation intelligence platform built for the multifamily property management industry. The Service includes real-time call coaching (Guidance), automated follow-up management (Follow-Through), and portfolio-level performance analytics (Intelligence). Access to modules is provided on a subscription basis.

3. Accounts and Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access or use of your account.

4. Subscriptions and Billing

The Service is offered on a subscription basis with per-unit pricing that varies by module. Subscription terms, pricing, and billing cycles are presented at the time of purchase.

All billing, payment processing, and tax compliance are handled by our Merchant of Record, Paddle (paddle.com). By subscribing, you also agree to Paddle's Terms of Service. Paddle is responsible for collecting and remitting applicable sales taxes on our behalf.

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing cycle unless otherwise stated in our Refund Policy.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Use the Service to transmit harmful, threatening, or abusive content
• Resell, sublicense, or redistribute access to the Service without our written consent
• Use the Service to record calls without proper consent from all parties as required by applicable law

6. Intellectual Property

The Service, including all software, design, text, graphics, and other content, is owned by Signature and protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during the subscription term.

You retain ownership of all data you submit to the Service, including call recordings, transcripts, and property information. By using the Service, you grant us a limited license to process this data solely to provide and improve the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. You are responsible for ensuring that your use of the Service, including any recording of calls, complies with all applicable privacy and consent laws in your jurisdiction.

8. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of the Service.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or available at all times.

10. Limitation of Liability

To the maximum extent permitted by law, Signature and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Service, regardless of the theory of liability.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Signature and its officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Arizona.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

14. Contact

If you have questions about these Terms, contact us at ethan@signature.rent.